What if I need to access the online banking log files in Quicken for Windows?

When you're working with Quicken Support to troubleshoot online banking issues, you may be asked to provide log files that track your connection attempts and downloaded data. Quicken maintains two primary log files for this purpose:

• Connection Log (CONNLOG.TXT) – Contains a history of your online session attempts, including connection status and errors.

• OFX Log (OFXLOG.TXT) – Contains detailed information about downloaded transactions, messages from your financial institution, and protocol activity.

These files are stored locally on your computer and are updated each time you use connected services in Quicken.

Open the log files from the Help menu

To open either log file:

1. Click the Help menu.

2. Select Contact Support > Log Files.

3. In the Quicken Log Files window, click the link for the file you want to open:

   • Connection Log [CONNLOG.TXT]

   • OFX Log

The selected file will open in Notepad or your system’s default text editor.

Save a copy of a log file

To save a copy of either log file for review or sharing:

1. With the file open in Notepad, click File > Save As.

2. Choose a name and location for the file, then click Save.

You can now attach the file when submitting a support request, or review the most recent activity near the bottom of the file to help identify connection issues.

Note: You’ll see other log files listed in the Quicken Log Files window, but you typically won’t need to use them. If one of those files is needed, a Quicken Support representative will let you know which one to open or send.