Record a cancellation

If a customer cancels an order that hasn't been paid for, you can issue a credit to remove the outstanding invoice. This process creates a reversal in your invoices/receivables register and adjusts your business income without affecting your cash accounts.

Note: This feature is available only in the Business & Personal edition of Quicken Classic for Windows.

When to use this

Use this process only if the customer hasn’t paid. If the customer already paid for the order, you'll need to issue a refund instead. See Issuing a refund.

What this does

Recording a credit for a canceled order reduces the balance owed by the customer in your Invoices/Receivables account. It does not involve cash movement or payment processing.

Example: A customer places a $250 order for services, but cancels before payment is made. Entering a credit removes the $250 from your receivables and updates your income records.

To record a canceled order

1. Open the account you use to track this customer's invoices and payments.

   • Navigate to the Business tab and select Invoices and Receivables.

2. Click the Account Actions icon (gear icon), then choose New Credit.

3. In the Credit form:

   • Select the Customer from the drop-down list.

   • Enter the details of the canceled items in the line item area.

     • Use the same Category, Description, and Tax fields as used on the original invoice.

4. (Optional) Click Print, then Preview to view the credit form before saving.

   • If necessary, click Back to make changes.

5. Click Enter to save the credit.

Quicken posts the credit to the Invoices/Receivables register and reduces the customer's balance. No cash account is affected.