Troubleshooting Quicken Mobile, Web Sync, and Alerts

Here are some of the commonly faced issues that you can resolve yourself:

Unable to log into Quicken Mobile or Web

If you are unable to log into Quicken Mobile or Web, ensure that you are using the Quicken ID associated with your desktop application.

Note: To see the Quicken ID in use by Quicken desktop, go to Quicken > Preferences > Connected Services.

If you run into issues while syncing, try the following workarounds in the sequence listed:

Follow the instructions you receive as a result of the sync error and try syncing again.
If the issue persists, reset your Quicken Cloud data.
If the issue is not resolved even after resetting your Quicken Cloud data, contact our Customer Support or post a question in the Quicken Community.

You may sync multiple data files using a single Quicken ID. See also help topic: Quicken ID, data file, and Mobile and Web Sync.