Troubleshoot account register issues
Using the account register in Quicken allows you to track and manage your financial transactions. However, if something isn't working as expected, try these general troubleshooting steps before contacting support.
Adjust register settings (most common issue)
If your register isn't showing all transactions, the cause is often a display setting. Check the following:
Filters – Make sure you’re not excluding transactions by date, amount, or type.
Sorting – Re-sort the register by date to restore expected order.
Collapsed groups or hidden columns – Expand or adjust display settings as needed.
These adjustments often resolve register issues without further steps.
Verify your transaction data
Check your entries for missing or incorrect data. Look for:
Duplicate transactions
Incorrect categories or amounts
Misdated entries
Even small errors can lead to confusion when reviewing or reconciling your records.
Check for software updates
Outdated software may cause unexpected behavior. To check for updates:
Go to the Help menu.
Select Check for Updates.
If an update is available, follow the prompts to install it.
Restart Quicken
Close and reopen Quicken. This can help clear temporary glitches. Be sure to save any changes before restarting.
Reconcile your account
If balances or transactions seem off, reconcile your account against your bank statement. Go to the Tools menu and select Reconcile to begin.
Access Quicken Support
For help with specific error messages or unusual issues, visit the Quicken Support site:
From the Help menu, select Quicken Support Web Site, or