What if Quicken doesn't accept my password, asks for a password I didn't add, or gives me an invalid password message?

Before contacting Quicken Support

First try the following:

• Try all passwords you may have used for Quicken files or for other password-protected functions.
• If the password contains numbers, make sure your keyboard Num Lock is turned on.
• Quicken passwords are case sensitive. Make sure that the Caps Lock key isn't on, and then retype the password, being careful to use the correct capitalization.

Next, consider restoring a backup

If you made a backup copy of the file before adding the password, restore that backup. You'll need to manually add any data that you added to the password-protected file since the backup. Rename the password-protected file before you begin so it remains untouched in case you recall the password later or need to send the file to Quicken for password removal.

If you don't have a regular backup to restore, try restoring an automatic backup. Quicken makes an automatic backup copy of your data every seven days and places it in the Quicken\BACKUP folder.

If you put a password on your data file recently, the password may not be on this backup copy of your data; try opening this file. If the file opens, copy all its files to the folder where you usually keep your data. If the file was created a few days ago, you may need to reenter some data.

Next, consider creating a new data file

If your file doesn't contain a lot of information, you may want to consider creating a new file and reentering the data. In some cases, reentering the data may be quicker and easier.

Finally, consider using the Remove Password Feature

In case your data file contains critical information or needs to be accessed immediately, you can use the Remove Password feature. This feature allows you to remove the existing password on your data file. If you'd like, you can then enter a new, easier to remember password.

You just need to answer a few security questions to verify your ownership. Once you have successfully answered these questions, Quicken removes the existing password.

Note: If your data file is open, you must close and reopen it. Then, click the Forgot Password link and follow the steps to remove the existing password.