What if nothing prints?

If nothing prints from Quicken, here are some things to check:

• Try printing a test page directly from Windows. Right-click on the printer name in Windows, then choose Properties > Print Test Page.
• Make sure you have a print cartridge installed in your printer.
• Make sure your printer is online and all cables are securely attached.
• If your printer is on a network, make sure your network allows you permission to the printer.
• Make sure you've selected the correct printer in Quicken. (From within Quicken, choose File menu > Printer Setup, select the item you want to print, and check the Printer field. For example, if you're printing a report, choose File menu > Printer Setup > For Reports/Graphs.)
• If you're printing to paper, make sure you haven't selected the PDF Printer (Quicken PDF Printer).
• If you have more than one printer, try selecting another printer as the default. (Choose Start button > Settings > Printers and Faxes, select another printer, and choose File menu > Set as Default Printer.)
• Try printing from WordPad (or Notepad) to make sure that Windows is communicating with your printer.

1. Choose Start button > Programs > Accessories > WordPad.
2. Enter some text into a file.
3. Choose File menu > Print.

If WordPad doesn't print, it probably means that Windows isn't communicating with your printer and, unfortunately, neither will Quicken. Check your Windows printer settings.

1. Choose Start button > Help.
2. Select a troubleshooting topic for printers.

If WordPad prints and Quicken doesn't:

1. Try reinstalling the printer (driver), making sure that the printer name doesn't contain the word "on."
2. Contact Quicken Support.

Additional help is also available on the Web at Quicken Support.